IT Service Desk Engineer

Associate Manager - IT Service Desk Engineering

Join to apply for the

Associate Manager - IT Service Desk Engineering

role at

D360 Bank . Job Description The role involves supporting employees with all IT-related technical issues, diagnosing hardware and software problems, providing effective assistance, and maintaining strong customer relationships. He / she must be knowledgeable in a broad range of IT policies and procedures, with the maturity and reliability to provide accurate and consistent user support. Responsibilities include troubleshooting, problem-solving, taking ownership of calls, researching solutions, and testing applications on new desktop builds. Responsibilities Monitor system availability, latency, and health; troubleshoot and analyze performance issues. Respond promptly to alarms and service requests. Ensure high service availability; diagnose server or network issues. Communicate with product teams; notify relevant parties of issues affecting operations. Support application infrastructure to reduce risks and bugs. Contribute to meeting SLAs for service availability. Read manuals, conduct diagnostics, and resolve technical problems. Develop technical skills and training materials; train users on hardware and software. Respond to user requests and provide L1 support. Qualifications Preferred Qualifications Qualification from an internationally recognized institution. Experience 1 to 3 years of relevant experience. Experience in delivering technical tasks and project implementation. Self-sufficient with small project responsibilities. Previous technical supervision experience. Technical Competencies Customer Service Management Data Mining & Modelling Help Desk Support Troubleshooting Behavioral Competencies Communication Flexibility Learning Agility Analytical Skills Additional Details

Seniority Level : Entry level Employment Type : Full-time Job Function : Information Technology Industry : Banking

#J-18808-Ljbffr