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ServiceDesk Engineer - End User & Endpoint Management - Preferably Syrian

ServiceDesk Engineer - End User & Endpoint Management - Preferably Syrian

SWATXRiyadh, Riyadh Province, SA
30+ days ago
Job type
  • Quick Apply
Job description

We are seeking a proactive and technically skilled ServiceDesk Engineer to manage and support end-user computing devices, BYOD environments, and modern endpoint management solutions. This role is ideal for a candidate with deep knowledge in tools like Microsoft Intune, Microsoft Sentinel, SCCM, Jira, Confluence, SharePoint, Office 365, and email servers , with a strong focus on ITSM and security.

Key Responsibilities :

Endpoint & Device Management :

  • Manage and maintain corporate and BYOD devices using Microsoft Intune and SCCM .
  • Standardize laptop images and configurations across user roles and departments.
  • Enforce and update MDM policies to maintain device compliance and security.

Service Desk Support :

  • Act as the first point of contact for IT-related support tickets via Jira Service Management .
  • Troubleshoot hardware and software issues for laptops, desktops, mobile devices, and peripheral equipment.
  • Document technical issues and solutions in Confluence for knowledge base management.

    • Security & Monitoring :

  • Implement and maintain endpoint detection and response using Microsoft Sentinel .
  • Ensure compliance with cybersecurity policies, including monitoring and alerting.
  • Conduct regular audits to ensure device encryption, patching, and antivirus compliance.

    • Collaboration Tools & Productivity Platforms :

  • Administer and support Microsoft 365 , including Outlook , SharePoint , Teams , and OneDrive .
  • Manage mailbox configurations, distribution groups, and Office 365 licenses.
  • Coordinate with email server and DNS providers for domain and email flow issues.

    • IT Operations & Automation :

  • Assist in automating user onboarding / offboarding processes using scripting or third-party tools.
  • Maintain asset inventory and manage IT procurement life cycle.
  • Monitor device performance and lifecycle status to plan for upgrades / replacements.

    • User Training & Documentation :

  • Train users on collaboration tools and device security best practices.
  • Create and maintain end-user documentation and how-to guides.

    • Required Skills & Experience :

  • 3+ years’ experience in a ServiceDesk or IT Support role.
  • Strong hands-on experience with Microsoft Intune , SCCM , Windows Autopilot , and MDM.
  • Experience in managing email servers (Exchange Online preferred) and Office 365 suite.
  • Familiarity with Microsoft Sentinel , Jira , and Confluence .
  • Solid understanding of networking fundamentals , Active Directory , and Group Policy .
  • Experience with SharePoint Online configuration and permissions management.
  • Strong troubleshooting skills across hardware, software, and cloud environments.
  • Ability to prioritize tasks and manage time effectively in a fast-paced environment.

    • Preferred Skills :

  • Experience with PowerShell or other scripting languages.
  • ITIL Foundation certification is a plus.
  • Familiarity with Zero Trust security models and conditional access policies.

    • Qualifications :

  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • Industry certifications (e.g., Microsoft 365 Certified : Modern Desktop Administrator Associate) are a plus.
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    Endpoint Engineer • Riyadh, Riyadh Province, SA