Desktop Engineer

Overview

HR Recruiter, IT Consultant & Industrial Psychologist. Support : Onsite, Monday to Friday, 9 AM to 5 PM. Languages : English + Local Language. Responsibilities

Provide swift and professional deskside IT support Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels Utilize the ticket management system to record, update and resolve tickets from the Helpdesk Collaborate with other support groups across global locations to help troubleshoot client issues Utilize tools for building, monitoring and troubleshooting client devices Participate in Disaster recovery testing exercises Upholding procedures for logging, reporting, and statistically monitoring desktop operations Write technical support and client documentation in form of Knowledgebase articles Meet or exceed expected customer service levels Other duties as assigned by the Level 2 Support Manager Minimum 5 years of relevant experience in a Desktop Support / IT Helpdesk role Experience configuring, installing, troubleshooting and repairing printers, PC and laptops Hands on experience with Win 7, Win 10, Win 11 and MAC OS support Windows 11 Migration Hardware / Software Troubleshooting Experience with VPN, Soft Phones, Remote Desktop, VDI Asset Tracking / Inventory Management Phone and Tablet support (Windows, iPhone, iOS, Android) Experience with Ticketing System (ServiceNow) Strong Communications Skills Excellent proven track record supporting clients in a financial environment Excellent proven customer service based approach Good written and verbal communication skills Strong organizational and analytical skills Ability to multi-task and work under pressure Ability to work autonomously and within team Dress Code : Business casual Seniority level

Associate Employment type

Full-time Job function

Information Technology, Product Management, and Customer Service Industries : IT Services and IT Consulting, IT System Testing and Evaluation, and Computer and Network Security

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