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Help Desk & System Engineer ( Saudi )

SWATXRiyadh, Riyadh Province, SA

30+ days ago

Job type

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Job description

Technical Support :

Providing first-line technical assistance to end-users for hardware, software, and network issues.
Troubleshooting and resolving technical problems via phone, email, or in person.
Walking users through problem-solving steps.
Escalating complex issues to higher-level support teams.
Maintaining a log of support requests and resolutions.

System Administration :

Installing, configuring, and maintaining computer systems and applications.

Managing user accounts and permissions.

Monitoring system performance and identifying potential issues.

Performing system backups and ensuring data security.

Implementing and maintaining network infrastructure.

Contributing to IT projects and upgrades.

Requirements

He must have at least 6 years experience

He must have the necessary experience to work in the environment Diem Government Cloud and Alibaba Cloud

Providing technical support for systems and networks and solving problems Effectively.

Managing, configuring and enabling assistance systems and networks To ensure continuity.

Implement security procedures and monitor network performance.

Provide technical guidance to users and achieve higher Satisfaction levels.

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System Engineer • Riyadh, Riyadh Province, SA

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