Service Desk Manager

FAMA Technologies is looking for a Service Desk Manager to lead the IT support team and ensure the efficient resolution of technical issues while delivering exceptional customer service.

The ideal candidate will be responsible for overseeing the daily operations of the service desk, monitoring performance, and implementing best practices to continuously improve IT support services. This role will require strong leadership, problem-solving skills, and a focus on enhancing the overall support experience for clients and internal teams.

Responsibilities

• Manage day-to-day operations of the service desk team
• Ensure timely resolution of technical issues and service requests
• Monitor team performance to meet SLAs
• Implement strategies to improve service desk efficiency
• Foster collaboration for seamless support across teams

Must Have

Nice to have

Key Responsibilities

Education / Experience

Preferred Certifications

Each employee has a chance to see the impact of their work. You can make a real contribution to the success of the company.

Several activities are often organized all year round, such as weekly sports sessions, team building events, monthly drinks, and much more.

Sport Activity

Play any sport with colleagues,

the bill is covered.

Trainings

12 days / year, including

2 of your choice.

A full-time position

Attractive salary package.

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