Senior IT Engineer

Job Description

The Senior IT Engineer is responsible for managing, supporting, and optimizing IT infrastructure, networks, and enterprise applications across the organization.

This role requires strong technical expertise, hands-on problem-solving skills, and the ability to guide junior IT staff.

The successful candidate will ensure system reliability, security, and scalability while supporting business operations and IT projects.

Key Responsibilities

• Handle complex hardware, software, and network issues escalated from Level 1 & 2 support teams.
• Perform root cause analysis and implement long-term fixes to reduce recurring issues.
• Manage system upgrades, patching, and security hardening.
• Oversee setup and configuration of user accounts, profiles, and security policies.
• Ensure compliance with company IT standards, security guidelines, and audit requirements.
• Monitor system performance, availability.
• Provide technical input on IT projects, ensuring solutions are scalable and secure.
• Support backup strategies.
• Guide and mentor IT Support Engineers, ensuring knowledge transfer and skill development.
• Act as escalation point for urgent or unresolved tickets.
• Work closely with business units to understand IT needs and provide proactive solutions.
• Maintain clear communication with management regarding risks, issues, and improvement opportunities.

Skills

Education

Computer Science Degree

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Candidates should have a minimum of 5-8 years of IT experience in a senior role with proven experience in managing IT infrastructure and networks.

Strong exposure to construction industry applications and experience in vendor management and contract negotiation are also required.

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