Senior Key Account Manager

Responsibilities

• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
• Gain a deep understanding of the essential needs and demands of key customers.
• Enhance existing customer relationships by consistently suggesting solutions aligned with their objectives.
• Ensure the accurate and prompt delivery of products and services to customers.
• Act as the liaison between crucial customers and internal teams, facilitating communication.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play a crucial role in generating new sales that will evolve into enduring partnerships.
• Create routine progress and forecast reports for both internal and external stakeholders, utilizing key account metrics.

Seniority level

Employment type

Job function

Industries

#J-18808-Ljbffr