Field Support Engineer

Overview

As a Field Support Engineer, the Engineer will play a crucial role in providing technical support and assistance to end-users within an organization. The primary responsibility will be to respond to and resolve various IT-related issues and requests, ensuring minimal disruption to the operations of the business.

Key Accountabilities

• Performing on site troubleshooting through diagnostic techniques and pertinent questions.
• Determining the best solution based on the issue and details provided by customers.
• Support users 24 / 7 on site (8 hours per shift).
• Providing technical support across the building.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Identify and suggest possible improvements on procedures.
• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Monitoring and maintaining computer systems and networks.
• Responding in a timely manner to service issues and requests.
• Setting up accounts for new users.
• Repairing and replacing equipment as necessary.
• Testing new technology.
• Possibly training more junior staff members.
• Travel within the city and outside the city to provide technical support.
• Do a preventive maintenance regularly.

Minimum Qualifications

Job-Specific Skills

Seniority level

Employment type

Job function

Industries

Riyadh, Riyadh, Saudi Arabia

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