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Technical Support Engineer - Protection Relays | alfanar Electric

Technical Support Engineer - Protection Relays | alfanar Electric

alfanar GroupRiyadh, Riyadh Region, Saudi Arabia
3 days ago
Job description

Overview

Requisition ID : 17857

City : DASA Manag.

Group overview :

Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design & development centers and a host of facilities in the Middle East and other countries.

alfanar is involved in :

  • Electrical, Electromechanical and Civil Engineering Construction
  • Manufacturing and Marketing Electrical Construction Products
  • Allied Engineering Services

Our Main Divisions :

  • alfanar electric
  • alfanar Construction
  • alfanar Building Systems

    • alfanar electric

    alfanar electric is the industrial arm of alfanar, manufacturing a variety of low, medium and high voltage electrical construction products.

    alfanar electric operates industries in :

  • Riyadh and Jubail, Saudi Arabia
  • Dubai, UAE
  • London, UK

    • alfanar has a development and engineering center in Chennai, India.

    Industrial Complex, Riyadh

    The center of alfanar’s industrial activities is alfanar Industrial Complex situated in the Third Industrial Zone on Al-Kharj Road, Riyadh.

    Spread across 700,000 square meters, the Complex houses alfanar’s facilities.

    The Complex has a comprehensive infrastructure including a data and communication center as well as a commercial zone.

    Job Purpose

    Responsible for providing technical support and solutions to customers and internal teams by troubleshooting issues, supporting product commissioning, and ensuring proper system functionality. Act as a key technical liaison, helping to resolve warranty claims, support project execution, and maintain accurate technical documentation.

    Key Accountability Areas

    Warranty Claims Support :

  • Assist in diagnosing technical issues related to warranty claims and propose appropriate solutions under the guidance of senior engineers.
  • Facilitate communication between clients and internal teams to ensure timely and effective claim resolution.

    • Field Commissioning Assistance :

  • Support the installation, testing, and troubleshooting of electrical and mechanical systems during field commissioning.
  • Contribute to ensuring systems meet project specifications and compliance standards.
  • Document commissioning issues and assist in resolving them collaboratively.

    • Project Engineering Support :

  • Aid project teams with technical tasks, problem-solving, and the delivery of engineering services.
  • Assist in the preparation of technical documentation, ensuring accuracy and adherence to engineering standards.

    • Technical Documentation :

  • Maintain accurate and organized records of engineering activities, including test results, warranty resolutions, and commissioning logs.
  • Support the preparation and review of clear, concise technical reports and documentation.

    • Learning and Development :

  • Engage in continuous learning by seeking mentorship from senior engineers and participating in relevant training programs.
  • Contribute to improving engineering workflows by supporting process enhancements under supervision.

    • Role Accountability

    HR Proficiency :

  • Ability to obtain updated soft and technical skills related to the job.

    • Delivery :

  • Perform the planned activities to meet the operational and development targets as per delivery schedules.
  • Utilize resources effectively to achieve objectives within efficient cost and time.
  • Provide a periodic report detailing the deviation and execution of planned tasks.

    • Problem-Solving :

  • Solve any related problems and escalate any complex operational issues.

    • Quality :

  • Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

    • Business Process Improvements :

  • Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.

    • Compliance :

  • Comply with related policy and procedures and work instructions.

    • Health, Safety, and Environment :

  • Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products / services.

    • Academic Qualification

    Bachelor Degree in Electrical Engineering

    Work Experience

    2 to 4 Years

    Technical / Functional Competencies

  • Customer Service Orientation
  • Customer Service Programs

    • #J-18808-Ljbffr

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    Technical Support Engineer • Riyadh, Riyadh Region, Saudi Arabia