Level 2 Support Engineer – Custom Applications

Overview

Level 2 Support Engineer – Custom Applications at DXC Technology is a role focused on troubleshooting, diagnosing, and resolving issues related to web-based software platforms. This position serves as the escalation point for Level 1 support and collaborates with development, QA, and infrastructure teams to ensure system stability and customer satisfaction. Job location : onsite in Riyadh. Job Summary

The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms. They serve as the escalation point for Level 1 support and work closely with development, QA, and infrastructure teams to ensure system stability and customer satisfaction. Key Responsibilities

Issue Investigation and Resolution : handle escalated tickets from Level 1 support involving functional or technical issues in web applications Reproduce issues in test and staging environments to identify bugs or misconfigurations Conduct detailed log analysis, SQL / database checks, and API validation Incident Management : classify and prioritize incidents based on severity and business impact; escalate unresolved issues to Level 3 with proper documentation and root cause findings; collaborate with L1 and L3 during major incidents and post incident reviews User Support and Communication : gather information from business users or clients; provide workarounds or solutions; maintain knowledge base and support documentation Technical Tasks : prepare scripts or SQL queries to validate data or resolve issues; perform basic configuration changes or updates in non-production environments; conduct release verification and smoke testing after deployments Continuous Improvement : analyze recurring issues and provide feedback to development and QA teams to improve stability and usability Technical Skills

Strong understanding of technologies Java, .net and visual basic Experience with web application architectures e.g., client / server, REST APIs Familiarity with databases MySQL, SQL Server, PostgreSQL, Oracle and ability to write basic queries Exposure to version control Git, CI / CD tools, and cloud platforms AWS, Azure, GCP is a plus Soft Skills

Strong analytical and problem solving skills Excellent communication and documentation abilities Ability to work independently and under pressure Communication Slack, Microsoft Teams, Email Code / CI Git, Jenkins, GitHub Actions Employment details

Seniority level Entry level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting

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