Specialist - Help Desk

Overview

Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.

Responsibilities

• Provide first-level technical support for hardware, software, and network-related inquiries
• Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system
• Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices
• Assist users with application software and business software issues
• Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups
• Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference
• Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems
• Conduct training sessions for users on new software and tools when applicable
• Proactively identify areas for improvement in help desk processes and recommend enhancements

Qualifications

Benefits

Comprehensive benefits package

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