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Business Operations - Specialist Support

Business Operations - Specialist Support

MENAISCORiyadh, Riyadh Region, Saudi Arabia
15 days ago
Job description

Job Overview

Service Business Operations Specialist Support

Responsible for activities and processes for driving first class service contracts process execution, data accuracy and billing excellence. Manage day-to-day operations, ensuring key Business Operations KPIs are met and workload is evenly distributed across the team. Support the business operations leader on activities related to driving growth by setting up effective processes to collect and analyze data.

Responsibilities

  • Ensure first class service and maintenance of contract process execution on customer service contracts; non-contract services; data entry and data quality including additions, deletions, billing schedules and modifications to existing contracts.
  • Update ERB system (Service Max) with all newly installed and rev rec’d systems with their standard and extended warranty start date and end date as per the Commissioning Acceptance Certificate (CAC).
  • Ensure quality and integrity of the customer contracts as they are entered into the system.
  • Keep SFDC up-to-date by updating opportunities and utilize SFDC to create and export useful reports.
  • Ensure timely and accurate billing of customers for contract and non-contract services.
  • Handle invoice submissions to cash and collaborate with the cash team for any disputes.
  • Publish analytical reports including, but not limited to, Pending invoicing report, Invoicing Analysis, PM planning and monitoring report.
  • Work closely with Service Team, Finance, and cash team to resolve and process-related issues.
  • Identify and report any quality or compliance concerns and take immediate corrective action as required.
  • Support the Business Operations team in all requirements within their scope.
  • Provide regular updates on business requirements status to the Business Operations Leader.
  • Utilize general business knowledge to understand how team efforts contribute to overall objectives.
  • Resolve issues using established procedures; consult supervisor or more senior team members for issues outside defined instructions / parameters.
  • Effectively manage and prioritize various projects with minimal supervision.
  • Participate in special projects as assigned.
  • Be aware of and comply with the GE HealthCare Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations.

Required Qualifications

  • Bachelor’s degree from an accredited college or university.
  • Minimum 2–3 years’ experience with Business Administration or Finance or Accounting degree.
  • Excellent written and verbal communication skills.
  • Fluent in English and Arabic (essential).
  • Proficient with PC office software such as Excel, Word, PowerPoint, etc.

    • Desired Characteristics

  • Finance and Accounting background is preferred.
  • Experience operating any ERP / CRM solution.
  • Excellent communication and interpersonal skills.
  • Proficient in utilizing Excel for data analysis, reporting, and advanced formula application.
  • Ability to operate effectively in a multi-tasking, dynamic environment while maintaining a forward-thinking and customer-first attitude.

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Health Care Provider and Finance
  • Industries : Hospitals and Health Care

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    Specialist Operation • Riyadh, Riyadh Region, Saudi Arabia