Support Specialist – Eagle Platform (Portfolio Management)

Experience Required :

5+ years About the Role : We are seeking a highly skilled

Support Specialist

with hands-on experience working on

BNY Mellon’s Eagle Investment Systems , particularly the

Eagle STAR, PACE, and ACCESS modules

used for

portfolio accounting, data management, and performance reporting . The ideal candidate will have supported the platform in banking or asset management environments, preferably with experience at

Bank of America ,

BNY Mellon , or institutions using

Eagle for middle- and back-office operations . Key Responsibilities : Provide day-to-day technical and functional support for the Eagle Platform including STAR, PACE, and Performance modules Troubleshoot and resolve user issues related to portfolio accounting, performance calculation, and reporting Act as a liaison between business users and technical teams for change requests, data corrections, and custom reports Monitor batch jobs, data feeds (security, pricing, transaction data), and system interfaces Work closely with front-office, middle-office, and operations teams to ensure accurate data processing and reporting Manage SLA-driven incident resolution and maintain support documentation Support data migrations, upgrades, and new release rollouts of Eagle components Engage in root cause analysis and implement preventive measures Required Skills and Experience : 5+ years

of experience in financial systems support, with a strong focus on

Eagle Investment Systems Strong knowledge of

portfolio management processes ,

NAV calculations , and

financial instruments

(equities, fixed income, derivatives) Prior work experience in

Bank of America ,

BNY Mellon , or with asset managers using

Eagle

is highly preferred Proficient in

SQL ,

ETL tools , and understanding of data architecture in financial environments Familiarity with upstream / downstream systems such as Bloomberg, Aladdin, or CRD is a plus Strong analytical skills and attention to detail Excellent communication skills in English (Arabic is a plus) Preferred Qualifications : Bachelor’s degree in Computer Science, Finance, or related field ITIL Foundation or similar certification in service management Prior experience working in a

banking or asset management firm in the GCC

is a bonus Compensation : Competitive salary aligned with market standards in Riyadh, based on experience and skill set. Visa sponsorship available for exceptional candidates.

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