Housekeeping Coordinator - Four Seasons Resort and Residences Red Sea at Shura Island, Saudi Arabia

Housekeeping Coordinator - Four Seasons Resort and Residences Red Sea at Shura Island, Saudi Arabia

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Overview

At Four Seasons Resort Red Sea, the Housekeeping Coordinator plays a vital behind-the-scenes role in supporting the efficiency and organization of the Housekeeping team. This position acts as the central point of communication for the department, ensuring prompt responses to guest requests, seamless coordination between team members, and administrative accuracy in daily operations. The Housekeeping Coordinator upholds the highest standards of luxury and service, contributing directly to the guest experience through effective communication, precision, and dedication to the Four Seasons Golden Rule.

About the location

Soon to be one of the region’s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.

Key Responsibilities

• Guest & Internal Communication : Handle all incoming calls and messages related to Housekeeping, responding in a warm, courteous, and timely manner.
• Guest & Internal Communication : Log and follow up on guest requests, special preferences, and service needs in the system (e.g., extra amenities, linen changes, turndown service).
• Administrative Support : Maintain up-to-date records of daily room assignments, staff schedules, and task sheets.
• Administrative Support : Track inventory of housekeeping supplies and linen levels; assist in ordering and stock management.
• Service & Standards : Demonstrate attention to detail and accuracy in all data entry and record-keeping.
• Service & Standards : Uphold Four Seasons service standards in all interactions with guests and colleagues.
• Service & Standards : Maintain discretion and confidentiality in handling guest and staff information.
• Health, Safety & Hygiene : Ensure that all hygiene, sanitation, and safety protocols are followed within the Housekeeping department.
• Health, Safety & Hygiene : Participate in safety drills, training sessions, and environmental sustainability programs.
• Health, Safety & Hygiene : Report any safety concerns, accidents, or maintenance issues immediately.

Qualifications & Skills

What To Expect

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