Assistant Housekeeping Manager - Four Seasons Resort at The Red Sea, Saudi Arabia

Overview

Assistant Housekeeping Manager - Four Seasons Resort at The Red Sea, Saudi Arabia

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About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who strive to become better, push to new heights, and treat each other with respect. Our team members worldwide create exceptional experiences for guests, residents, and partners through a commitment to luxury with genuine heart, supported by a world-class employee experience and culture.

About the Location

Soon to be one of the region’s foremost luxury beachside destinations, The Red Sea will span 200 km of coastline with a resort on Shura Island featuring multiple facilities. The destination will emphasize sustainability, renewable energy, and conservation zones while offering luxury amenities and experiences.

The Role

The Housekeeping Assistant Manager plays a key leadership role in ensuring the highest level of cleanliness, comfort, and service excellence throughout guest rooms and public areas. This role supervises housekeeping colleagues, maintains quality and brand standards, and ensures smooth daily operations in alignment with Four Seasons core values and luxury service philosophy.

Main Duties & Responsibilities

• Operational Oversight : Supervise day-to-day housekeeping operations including guest rooms, public areas, pantries, and back-of-house spaces; ensure all assigned areas meet Four Seasons cleanliness and maintenance standards; conduct regular room inspections and follow-up on quality issues promptly.
• Team Leadership : Supervise, train, and motivate Room Attendants, House Attendants, and other housekeeping staff; provide on-the-job training and performance feedback; lead team briefings and encourage teamwork and morale.
• Guest Experience : Respond to guest requests and concerns promptly; follow up on special preferences, room touches, and amenities to enhance satisfaction; coordinate with Front Office for VIP and return guest rooms readiness.
• Inventory And Resources : Monitor inventory of linen, guest supplies, cleaning products, and equipment; assist with ordering, stock control, and cost management within budget; ensure efficient linen and uniform circulation and liaise with laundry operations.
• Health, Safety & Cleanliness : Ensure compliance with hygiene and sanitation standards, including COVID-19 protocols; monitor equipment use; promote safe working practices and respond to incidents or emergencies.
• Collaboration & Communication : Maintain effective communication with Front Office, Engineering, Laundry, Security; attend department meetings and contribute to operational planning; provide daily reports and participate in audits.
• Administrative Support : Assist with scheduling, payroll inputs, attendance, and productivity tracking; handle guest lost and found inquiries; assist in recruitment, onboarding, and performance evaluations of team members.
• Standard Duties : Provide warm, professional service; follow policies; display flexibility to support other tasks or departments; maintain punctuality and adherence to regulations; attend trainings and support staff development; comply with health and safety policies.

Knowledge & Skills Required

What To Expect At Four Seasons Resort Red Sea

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