Housekeeping Coordinator

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys, and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

• Attend to and handle all guest requests received for internal services, according to hotel standards and procedures.
• Answer and handle calls, wake-up calls, and messages, using proper telephone etiquette and Rixos standards.
• Ensure all guests enjoy their stay by offering the finest personal service.
• Respect guest privacy and maintain confidentiality of information.
• Report any guest comments or complaints.
• Set up inventory and monitor supplies and other commodities upon guest requests.
• Update the availability of items in the PMS.
• Be aware of and follow emergency and security procedures.
• Perform administrative tasks, coordinate with housekeeping, and maintain filing.
• Respect key handling procedures.
• Read and update logbooks regularly.
• Update guest history in the PMS.
• Keep all equipment clean, areas tidy, and well-maintained according to the Housekeeping Operations Manual.
• Carry out special projects as assigned.
• Attend daily line-up briefings with the Housekeeping team.
• Coordinate with all departments based on guest and operational needs.
• Inform relevant department heads if a matter is delayed or unresolved.

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