Housekeeping Manager

Company description

Established in 2000 in Turkey, Rixos pioneers the 'All Inclusive, All Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys, and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job description

• To oversee the housekeeping operations, including the laundry and the internal communication center, ensuring that the hotel standards and procedures are fully known and followed.
• To ensure that all the rooms are prepared and inspected as per standards and according to guest requests and needs, including the turn down service.
• To ensure that the flower decorations in the rooms and public areas are always maintained as per the required standards.
• To ensure the upkeep of all the front of the house, including the hotel entrance.
• To ensure the upkeep of all the designated back of the house areas.
• To check regularly the night shift for cleaning.
• To ensure appropriate stock level for the smooth run of the housekeeping and laundry operations and to approve requisitions accordingly.
• To ensure that the inventories of linen, uniforms, and other applicable items are done and recorded as scheduled.
• To deal with different suppliers and contractors.
• To overlook the pest control service and jointly with the stewarding manager and chief engineer to establish the pest control schedules.
• To implement housekeeping related HACCP procedures.
• To be involved in sustainable development and to apply energy and waste management.
• To monitor cost control and to suggest saving programs.
• To ensure all linen and uniform management and handling procedures are respected.
• To implement focus and other financial procedures.
• To supervise and control lost and found, maintain records and mail packages to clients.
• To be aware of all VIPs visiting or staying in the hotel. To personally inspect VIP rooms.
• To make regular room and public area inspections with the engineering department on deviation from standard set-ups and maintenance. To follow up on the out of order and out of service rooms.
• To liaise with the front office on the scheduling of rooms for maintenance programs.
• To ensure a close coordination with the front office, engineering, food and beverage as well as the guest relation regarding usual and unusual guest requests.
• To daily review the night audit reports related to the housekeeping.
• To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction.
• To ensure a proper coverage and supervision of the housekeeping sections at all times.
• To set performance targets for all associates and constantly monitor and increase staff productivity.
• To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.
• To ensure the strict control of room keys and section keys.
• To implement and follow up daily check lists.
• To prepare forecasts and statistics.
• To respect schedules, terms and deadlines as agreed with the management.
• To ensure that all team members are aware of the outlet timings and promote the internal activities and events.
• To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news.
• To conduct a daily line up briefing with the housekeeping and laundry supervisors to recapitulate tasks and activity.
• To share daily activity highlights with the director of rooms, including internal and external guest opportunities.
• To assist the director of rooms in fulfilling administrative responsibilities and monitoring activities. To replace him whenever needed.
• To ensure the Accor loyalty programs are promoted and to build strong and long-term relationships with the guests.
• To be an ambassador of the housekeeping and of the hotel, in and outside the workplace.
• To ensure that all guests enjoy their stay being offered the finest personal service.
• To escort the guests rather than pointing out directions.
• To ensure that the privacy of the guests and the confidentiality of the information is respected.
• To act as a representative of the management when dealing with guest complaints or if a member of the housekeeping team is facing difficulties that he or she cannot solve on their own.
• To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
• To call the director of rooms or the revenue manager for advice in serious cases or if an approval is required.
• To be fully aware of and to report all guest comments or complaints.
• To ensure that guest history records are accurately followed-up.
• To ensure a proper use of the telephone etiquette as per Rixos standards.
• To interview potential candidates and to assist in new employees integration in liaison with the HR department.
• To create an atmosphere of high morale and a happy working relationship among the staff.
• To conduct staff evaluations and surveys. To develop staff motivation and performance through action plans.
• To be involved in staff retention and satisfaction.
• To ensure trainings and regular refresher courses are conducted and attended as scheduled.

Other duties

Additional information

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