IT Operations & Helpdesk Specialist

Responsibilities

Support day-to-day IT operations, ensuring system availability and performance.

Maintain user accounts, access permissions, and adherence to IT security protocols.

Support in hardware and software inventory, ensuring timely updates and replacements.

Collaborate with infrastructure and cybersecurity teams to implement system enhancements.

Conduct regular checks on system logs and ensure data backup and recovery procedures are executed properly.

Receive, log, and prioritize IT support tickets based on severity and impact.

Provide Level 1 technical support, diagnosing and resolving basic hardware, software, and network issues.

Document incidents, troubleshooting steps, and resolutions for knowledge sharing.

Support in conducting end‑user training sessions to promote awareness of IT systems and tools.

Track and analyse support requests to identify recurring issues and propose preventive measures.

Participate in IT audits and provide required documentation.

Contribute to service improvement initiatives aimed at reducing downtime and enhancing user satisfaction.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or related field.

0‑2 years of experience in IT operations or help‑desk roles.

Experience supporting multi‑site or corporate environments is an advantage.

Skills and Competencies

IT Operations & Infrastructure Support

User Support & Troubleshooting

Network Administration Basics

Hardware & Software Management

System Monitoring & Reporting

Seniority Level Entry level

Employment Type Full‑time

Job Function Information Technology

Industries Spectator Sports, Entertainment Providers, and Hospitality

Salary : SAR10,000.00 – SAR20,000.00 (Riyadh, Saudi Arabia)

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