Solution Sales Executive, CRM

Overview

Company Description : It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us as we pursue our purpose to make the world work better for everyone. Responsibilities

Oversee worldwide development of assigned account, including development and deployment of territory resources. Develop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for your assigned account and / or territory. Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across CRM product(s) and CRM multi-workflow solution(s). Arrange and conduct initial Executive and CxO discussions and position meetings. Collaborate closely with your Solution Consulting counterpart and extended team to deliver “art of the possible” demonstrations showcasing ServiceNow’s Customer Industry & Workflows product(s) & solution(s), orchestrating relationships as required. Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience. Be the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow Customer & Industry Workflows platform. Own and Lead CRM opportunities while collaborating with Core Sales Teams (AE’s, SC’s, Leadership) and other ServiceNow Solution Areas to deliver outcomes-based solutions to our clients and prospects. In partnership with assigned Account Executive and Solution Consultant, present our CRM Workflows offering directly to prospects, customers, partners and at industry events and seminars. Articulate customer success strategies to the field to streamline and standardize Platform presentations and value proposition. Prospect qualification and the development of new sales opportunities and ongoing revenue streams with limited support from inside sales. Sales process management and opportunity closure. Ongoing account management to ensure customer satisfaction and drive additional revenue streams. Qualifications

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (e.g., AI-powered tools, automating workflows, analyzing AI-driven insights). Experience in specialist solution sales, preferably within a CRM / Customer engagement / Customer Service Management / CX / CPaaS / CCaaS / SOM vendor. An understanding of the CRM, CX or CSM solution-related business processes. Experience leading virtual or matrixed teams. Ability to understand broad, macro-level business IT needs for a prospective client. Extensive sales experience within complex software or platform solutions. Experience establishing trusted relationships with current and prospective clients and other teams. Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships. Able to thrive in a fast-paced, growing, deadline-driven environment. Willingness to go above and beyond to win in the market against stiff competition. Ability to communicate complex issues in simple terms via written and oral media, to a variety of audiences. Ability to forge strong business relationships and connect with both C-level execs at customers as well as with ServiceNow internal and external ecosystem. Excellent communication and presentation skills. Regional travel required up to 50%. Fluency in English and Arabic. Additional Information

Work Personas : We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Equal Opportunity Employer : ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations : We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact (emailprotected) for assistance. Export Control Regulations : For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.

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