Relationship Manager - Learning and Development Solutions

Relationship Manager - Learning and Development Solutions

Job Openings Relationship Manager - Learning and Development Solutions About the job Relationship Manager - Learning and Development Solutions

Our client in Educational technol

ogy is seeking a highly skilled and experienced L&D Solutions Relationship Manager to join their team at a prestigious Academy in Riyadh Position Title :

Relationship Manager -Learning and Development Solutions. Location :

Riyadh, Saudi Arabia Industry :

Education Technology Experience Required :

Extensive experience (3+ years) in Learning and Development (L&D) and Education Technology solutions L&D & EdTech Experience

3+ years in learning solutions, digital training, or education technology. Client Relationship Management

Strong skills in onboarding, engagement, and customer success. Project & Training Management

Expertise in tracking training programs and using Asana / HubSpot. Technical & Analytical Skills

Knowledge of LMS, learning platforms, and data-driven improvements. Communication & Business Growth

Excellent negotiation skills with a focus on retention and upselling. Applicants are requested to apply with their updated resumes and then click the following link to update their details to speed up the process of recruitment. The

Relationship Manager (RM)

is responsible for managing client relationships, ensuring the successful adoption and engagement of our learning solutions. The RM acts as a strategic partner, ensuring that clients maximize the value of their investment by using our

self-paced content with the company

and

actively participating in our learning journeys . The RM will also oversee the

end-to-end client journey , from onboarding to ongoing engagement, working closely with internal teams, including Sales, Training, L&D, and Technical Support. Key Responsibilities : 1. Client Onboarding & Documentation Receive

new client contracts and approvals

from the Solutions Team. Ensure the

client file

is complete, including

CR, VAT registration certificate, and other required documents . Define the

scope of services , deliverables, and expectations with the client. Oversee the

creation of trainee accounts

in With the company and ensure timely access. 2. Client Engagement & Learning Adoption Ensure

clients are utilizing our Self-Paced (SP) content by tracking adoption rates and providing proactive recommendations. Drive

engagement in Learning Journeys , ensuring trainees complete the

structured blended learning experience : Day 1 :

Online training with a live trainer (2 hours). Day 2-3 :

Self-paced content via

With the company . Day 4 :

Online training with a live trainer (2 hours). Provide

continuous guidance

on best practices for integrating learning programs into the clients organizational development strategy. 3. Internal Coordination & Project Monitoring Use

Asana

to manage projects, track progress, and align with internal teams. Collaborate with the

Training & Development Team

to ensure clients are matched with the right content and learning pathways. Work with the

Technical Support Team

to troubleshoot and resolve any access or system-related issues. Monitor the execution of training plans, ensuring all deliverables are met within agreed timelines. 4. Reporting & Performance Tracking Track

client engagement levels

with With the company and Learning Journeys. Provide

regular reports

on adoption rates, progress, and areas of improvement. Work closely with the

Solutions Team

to share insights from clients that could support future sales and renewals. Coordinate with the

Finance Team

for invoicing based on deliverables and agreed payment terms. Ensure accurate documentation of payments and follow up on outstanding balances. 6. Client Retention & Business Growth Build and maintain

strong, long-term relationships

with clients to ensure satisfaction and retention. Identify

upselling opportunities

for additional training programs, Learning Journeys, or specialized content. Act as the

first point of escalation

for client concerns and ensure timely resolutions. Required Skills & Qualifications : Proven experience

in account management, client relationship management, or a similar role in

EduTech, SaaS, or digital training solutions . Strong knowledge of

learning platforms, training programs, and digital education trends . Proficiency in HubSpot (CRM) and Asana (Project Management Tool)

is a plus. Excellent communication, negotiation, and problem-solving skills. Ability to

analyze client usage data

and suggest improvements to enhance engagement. Strong

project management skills

to oversee implementation and training execution. Thank you for applying for this opportunity. We appreciate your interest in the role.

Please note that only shortlisted candidates will be contacted for further evaluation.

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