ServiceNow - Knowledge Management (Problem & Knowledge Management)

Overview

ServiceNow - Knowledge Management (Problem & Knowledge Management) – Job location : onsite in Riyadh.

We are looking for a ServiceNow Knowledge Management professional responsible for creating, governing, and continuously improving knowledge content within the ServiceNow platform. The role involves creating, managing, and curating knowledge articles, enforcing knowledge governance standards, analyzing usage trends, and collaborating with teams to ensure documentation quality. The position emphasizes promoting self-service capabilities via the knowledge base.

Responsibilities

• Creation, governance, and continuous improvement of knowledge content within the ServiceNow platform.
• Create, manage, and curate knowledge articles.
• Define and enforce knowledge governance standards.
• Analyze usage trends and optimize content for accessibility and accuracy.
• Work with various teams to ensure documentation quality.
• Promote self-service capabilities via the knowledge base.

Required Skills

Company & Culture

DXC Technology (NYSE : DXC) is the world’s leading independent, end-to-end IT services company, serving nearly 6,000 private and public sector clients across 70 countries. We value strong connections and community, prioritize in-person collaboration while offering flexibility, and are committed to fostering an inclusive environment where everyone can thrive.

Seniority level

Employment type

Industries

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