ServiceNow Knowledge Management Specialist

Overview

ServiceNow Knowledge Management Specialist

– Role : ServiceNow Knowledge Management Specialist (Problem & Knowledge Management). Job location : onsite in Riyadh. DXC Technology (NYSE : DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Why join us?

DXC is a leading Fortune 500 IT services company with revenue and a global workforce. We focus on innovation to help critical systems and services run smoothly, with a people-first culture and strong values. Responsibilities

Creation, governance, and continuous improvement of knowledge content within the ServiceNow platform. Create, manage, and curate knowledge articles. Define and enforce knowledge governance standards. Analyze usage trends and optimize content for accessibility and accuracy. Work with various teams to ensure documentation quality. Promote self-service capabilities via the knowledge base. Required Skills

Experience in ServiceNow Knowledge Management or similar roles. Strong written communication and content management skills. Detail-oriented with experience in IT support environments. Additional Information

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