SENIOR PATIENT EXPERIENCE REPRESENTATIVE.

Overview

SENIOR PATIENT EXPERIENCE REPRESENTATIVE.

The Senior Patient Experience Representative is responsible for providing routine support and assistance in delivering a high-quality patient experience. This role involves basic administrative and operational tasks to ensure patient satisfaction and effective communication within the healthcare setting.

Responsibilities

• Support the Patient Experience team in maintaining accurate records of patient interactions and feedback in the database
• Process routine administrative tasks such as scheduling appointments handling patient inquiries and forwarding calls to appropriate departments
• Maintain patient confidentiality and adhere to all relevant healthcare regulations and policies
• Help organize patient information sessions and workshops by preparing materials and setting up meeting spaces
• Coordinate basic communication between patients and healthcare staff to ensure questions and concerns are addressed promptly
• Perform routine checks to ensure that patient areas are welcoming and stocked with necessary information and materials
• Compile and update patient experience reports under the guidance of the Patient Experience Manager to track feedback and suggestions
• Facilitate the distribution of informational brochures and materials to patients and visitors

Qualifications

Associate degree in healthcare administration, business administration, or a related field.

Professional Certifications Required

Years of Experience

Minimum 6 years in a healthcare support or administrative role is preferred.

Languages

English : Fully Proficient; Arabic : Fully Proficient

Core Competencies

Acknowledgement

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Supplemental Work / Experience / Education Information

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