عرض العمل هذا غير متوفر في بلدك.
){kind=logo}
Director Customer Experience
eXtra (United Electronics Co.)Al Khobar, Eastern Province, Saudi Arabia22 منذ أيام
الوصف الوظيفيMap and continually optimize the end-to-end customer journey. Identify key moments of truth and pain points to enhance customer satisfaction. Retail Experience Leadership Implement and standardize best practices, service protocols, and training materials. Monitor and elevate in-store experience through mystery shops, customer feedback, and performance KPIs. Voice of the Customer (VoC) Collaborate with operations and marketing teams to embed customer feedback into design, service, and promotion initiatives. Team Development Partner with HR / training teams to build and deliver onboarding and ongoing learning programs for retail staff. Analytics & Reporting Develop and manage KPIs to measure customer experience performance at the store and regional levels. Bachelor’s degree in business, Marketing, Retail Management, or related field (master’s preferred). 5+ years of progressive experience in retail operations, customer experience, as customers experience Director. 15+ years of overall customers experience in the retail field. Proven leadership experience in a multi-store retail environment. Strong understanding of customer journey mapping and service excellence principles. Exceptional interpersonal and communication skills. Data-driven mindset with the ability to interpret and act on customer insights. Experience with customer feedback tools (e.g., Genesys) and CRM systems. Strategic thinker with operational execution capabilities. Passion for customer service and improving human experiences. Creative problem-solver who thrives in a fast-paced environment. Collaborative and influential leader capable of aligning stakeholders across departments.
We are seeking a highly experienced and detail-oriented Customers Experience Director to lead and elevate our Customer Experience team.
Core Responsibilities
- Customer Experience Strategy
Develop and lead the execution of a comprehensive customer experience strategy across physical and digital retail environments.
Work closely with retail store leadership to ensure front-line teams are aligned with customer-centric values.
Create feedback loops from customer insights (surveys, reviews, social media, etc.) to inform and improve operational decisions.
Lead and mentor a customer experience team focused on innovation, responsiveness, and service excellence.
Track, analyze, and report on key customer experience metrics including NPS, CSAT, retention, and conversion.
Essential Qualifications
Preferred Attributes
#J-18808-Ljbffr
إنشاء تنبيه وظيفي لهذا البحث
Director Customer Experience • Al Khobar, Eastern Province, Saudi Arabia
وظائف ذات صلة
)
- عَرْضٌ مُرَوَّجٌ له
- جديد!
Customer Experience Manager - Multiple Sclerosis
Sanofi USAl ‘Aqrabiyah, Saudi Arabia We are seeking a highly motivated and visionary leader interested in shaping the management of people with Multiple Sclerosis.
As the Customer Experience Manager – Multiple Sclerosis, you will be ba...أظهر المزيدآخر تحديث: 10 منذ ساعات
- عَرْضٌ مُرَوَّجٌ له
Authorised Consultant (ULIA) | Bahrain
Nexus insuranceBahrain Authorised Consultant (ULIA) | Bahrain • •Job Summary • •This role is responsible for achieving and exceeding sales targets by procuring new customers, whilst retaining and developing business opportun...أظهر المزيدآخر تحديث: 3 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
- جديد!
Program Director
SOSiManama, Capital Governorate, Bahrain This position is contingent upon contract award • • •.SOS International LLC is seeking a Program Director for a $50 million / year operation and maintenance (O&M) and life support services (LSS) contra...أظهر المزيدآخر تحديث: 18 منذ ساعات
- عَرْضٌ مُرَوَّجٌ له
Engineering Manager - MLOps & Analytics
CanonicalWorkFromHome, Capital Governorate, Bahrain The role of an Engineering Manager at Canonical.As an Engineering Manager at Canonical, you must be technically strong, but your main responsibility is to run an effective team and develop the coll...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
Director Customer Experience
eXtra (United Electronics Co.)Al ‘Aqrabiyah, Saudi Arabia We are seeking a highly experienced and detail-oriented.Develop and lead the execution of a comprehensive customer experience strategy across physical and digital retail environments.Map and contin...أظهر المزيدآخر تحديث: 22 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
Sr. Manager Marketing
talabatManama, Capital Governorate, Bahrain Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door.
We operate in over 70+ countries worldwide.Headquar...أظهر المزيدآخر تحديث: 3 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
- جديد!
Team Leader, Service
Ebrahim Khalil Kanoo B.S.C (c)Manama, Capital Governorate, Bahrain You will be responsible for supervising a team of technicians and service staff within the service center.This role ensures smooth daily operations, adherence to quality standards, and delivery of ...أظهر المزيدآخر تحديث: 18 منذ ساعات
- عَرْضٌ مُرَوَّجٌ له
Quality Manager (OCONUS)
SOS International LLC.Manama, Capital Governorate, Bahrain This position is contingent upon contract award • • •.SOS International LLC is seeking a Quality Manager for a $50 million / year operation and maintenance (O&M) and life support services (LSS) contrac...أظهر المزيدآخر تحديث: 3 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
Director of Sales
HiltonManama, Capital Governorate, Bahrain A Director of Sales manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketp...أظهر المزيدآخر تحديث: 17 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
- جديد!
Sr. Manager Marketing
Talabat General Trading and Contracting CompanyManama, Capital Governorate, Bahrain Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door.
We operate in over 70+ countries worldwide.Headquar...أظهر المزيدآخر تحديث: 18 منذ ساعات
- عَرْضٌ مُرَوَّجٌ له
Managing Director - SAP Pakistan, Bahrain & Iraq
SAPWorkFromHome, Capital Governorate, Bahrain At SAP, we enable you to bring out your best.Our company culture is focused on collaboration and a shared passion to help the world run better.
We focus every day on building the foundation for tomo...أظهر المزيدآخر تحديث: 3 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
Capex Management Assistant Manager
بنك البحرين الوطنيManama, Capital Governorate, Bahrain The role holder is responsible to support the effective planning, management, and governance of the Group’s CAPEX portfolio by coordinating annual budgeting exercises, evaluating project submission...أظهر المزيدآخر تحديث: 3 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
Capex Management Assistant Manager
National Bank of BahrainCapital Governorate, Bahrain Direct message the job poster from National Bank of Bahrain.Acting Head of Talent Acquisition, Performance Management, & HR Strategic Business Partnerships | Group Human Resources.The role holder i...أظهر المزيدآخر تحديث: 3 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
Operations Team Leader
Sunergy Solar PanelsManama, Capital Governorate, Bahrain Engineering, Procurement, and Construction (EPC) for solar solutions.Approved by the Kingdom of Bahrain, we are a leading developer and operator of utility-scale solar assets in the region.Our EPC ...أظهر المزيدآخر تحديث: 3 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
Senior Product Designer
Calo Inc.WorkFromHome, Capital Governorate, Bahrain Calo was launched in November 2019 with a mission to make healthy easy.We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through tec...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
- جديد!
Front Office - Reception Shift Leader
Radisson Hotel GroupJid Hafs, Capital Governorate, Bahrain Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries.The Group’s overarc...أظهر المزيدآخر تحديث: 18 منذ ساعات
- عَرْضٌ مُرَوَّجٌ له
Program Director (OCONUS)
SOS International LLC.Manama, Capital Governorate, Bahrain This position is contingent upon contract award.SOS International LLC is seeking a Program Director for a $50 million / year operation and maintenance (O&M) and life support services (LSS) contract i...أظهر المزيدآخر تحديث: 2 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
- جديد!
Associate Director- Deal Advisory
KPMG BahrainManama, Capital Governorate, Bahrain KPMG in Bahrain employs over 350 professionals and partners.We provide our clients with a suite of locally supported Audit, Tax, and Advisory services.
We recruit the best and brightest from around ...أظهر المزيدآخر تحديث: 18 منذ ساعات
- عَرْضٌ مُرَوَّجٌ له
National Customer Service Associate | Retail | Marks & Spencer | Bahrain
Al-FuttaimRiffa2, Southern Governorate, Bahrain National Customer Service Associate | Retail | Marks & Spencer | Bahrain.The Customer Service Associate is responsible for sales generation and delivering a positive customer experience, and for a ...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
Sales Manager - Bahrain, Qatar & Kuwait
ArmacellWorkFromHome, Capital Governorate, Bahrain Please access ourSales Manager - Bahrain, Qatar & Kuwait page is loaded## Sales Manager - Bahrain, Qatar & Kuwaitlocations : Hiddtime type : Full timeposted on : Posted Todayjob requisition id : ...أظهر المزيدآخر تحديث: 3 منذ أيام