Customer Service Representative

Overview

The Customer Service Representative in the Real Estate industry plays a crucial role in ensuring that clients and potential buyers receive top-notch service. This position is integral to a recruitment agency specializing in Human Resources Outsourcing for real estate firms. The representative will be responsible for addressing inquiries, providing information about properties, and assisting clients throughout the buying or renting process. A successful candidate will possess strong communication skills and a solid understanding of customer service principles tailored to the real estate market.

Responsibilities

• Respond to customer inquiries regarding real estate listings and services through phone, email, and chat.
• Provide detailed information about properties, including pricing, features, and availability.
• Assist clients in understanding the real estate market and guide them in their property search.
• Maintain accurate records of customer interactions and property details.
• Resolve customer complaints and issues related to property transactions effectively.
• Collaborate with real estate agents and consultants to ensure a seamless customer experience.
• Conduct follow-ups with clients to ensure satisfaction and address any concerns.
• Identify opportunities for enhancing customer service processes in the real estate sector.
• Stay updated on market trends and property listings to provide informed assistance.
• Participate in training sessions to enhance knowledge of real estate services and customer service skills.

Preferred Candidate

Skills

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