Senior Associate - Health Coordination (Pipeline)

Role Purpose :

Is responsible for answering customer inquiries face to face, over the phone and e-mail, ensuring that all calls and member requests are processed as per the company standards and provide a competent, courteous, efficient and proactive point of contact for customers and hospital staff. Follow up as needed on all inquiries to ensure resolution satisfies customer, hospital and company expectations.

Key Accountabilities :

• High level of customer service and professionalism :

Follow customer service procedures as outlined in the manual to comply with the department’s procedures and standards.

Work effectively both individually and as part of a team to achieve both individual and department goals and objectives.

Ensure that the hospital is compliant with the agreed upon standards of service with our company and that they deliver such standards to the members.

Solve the customer complaints without the need of further escalations

To establish excellent relationships with the providers insurance directors

To ensure the office, customer area and their personal appearance is at the highest level of cleanliness, order and professional look.

Skills

Education

Bachelor's degree in Business, Healthcare or equivalent in related medical field.

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