SENIOR PATIENT EXPERIENCE ADVISOR.

The Senior Patient Experience Advisor is tasked with enhancing the patient experience by implementing and maintaining patient-centric initiatives. This role supports strategic objectives and involves performing tactical tasks to improve service delivery processes. The Specialist collaborates with cross-functional teams to ensure patients receive high-quality care and support throughout their healthcare journey.

Strategic Roles & Responsibilities

Execute and maintain routine patient engagement activities including surveys and feedback collection to gather insights on patient satisfaction and areas for improvement

Operational Roles & Responsibilities

• Support effective communication channels with patients ensuring timely and accurate information dissemination regarding appointments procedures and follow-up care
• Assist in the implementation and monitoring of service improvement plans aimed at enhancing the quality of care and patient satisfaction
• Collaborate with healthcare providers, administrative staff, and other departments to address patient concerns ensuring a cohesive approach to patient care
• Participate in the development and delivery of training programs for staff to promote patient-centered care practices and improve service delivery
• Ensure all patient interactions and feedback are accurately documented and maintained in the patient records system for future reference and analysis

Requirements

Core Competencies

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

#J-18808-Ljbffr