Driver Team Leader

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Driver Team Leader

role at

JD.COM

Responsibilities

Lead and supervise delivery drivers to ensure timely and accurate order deliveries.

Assign daily delivery routes and monitor driver performance.

Provide guidance, motivation, and support to maintain team efficiency and morale.

Review and optimize delivery routes for cost‑effectiveness and timely execution.

Coordinate with dispatch and warehouse teams to prioritize urgent or special deliveries.

Monitor route performance and suggest improvements.

Ensure all deliveries are completed within schedule and meet customer expectations.

Oversee vehicle loading / unloading to ensure accuracy and prevent damage.

Handle delivery‑related issues such as delays, returns, or customer complaints promptly.

Track and report team performance metrics such as on‑time delivery rate, fuel usage, and delivery success rate.

Identify underperforming areas and implement corrective actions.

Maintain accurate daily delivery logs and records.

Serve as the communication link between delivery staff, warehouse, and management.

Coordinate with customer service for delivery updates or problem resolution.

Conduct regular team meetings to share updates, goals, and safety reminders.

Ensure all delivery operations follow company policies, road safety, and legal regulations.

Monitor vehicle condition and report maintenance needs.

Enforce safe driving and delivery handling practices among team members.

Assist in training new drivers on routes, procedures, and customer service standards.

Continuously improve team knowledge on delivery systems and company protocols.

Ensure high‑quality delivery standards to maintain customer satisfaction.

Investigate delivery errors or complaints and take corrective measures.

About JD.COM JD.com (NASDAQ : JD and HKEX : 9618), also known as JINGDONG, is a leading supply chain‑based technology and service provider. The company’s cutting‑edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. JD.com is the largest retailer by revenue in China, serving over 600 million annual active customers.

Seniority Level Mid‑Senior level

Employment Type Full‑time

Job Function Management and Manufacturing

Industries Software Development

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