Partner Support Team Leader, Saudi Resident

Tabby is seeking a Partner Support Team Leader who is observant, analytical, goal-oriented, and people-focused. You will play a key role in ensuring that our partners receive world‑class support by managing performance, enabling process excellence, and developing high‑performing teams.

This role requires someone who thrives in a fast‑paced environment, can translate business priorities into operational targets, and is confident in coaching and inspiring others. You will be responsible for delivering an outstanding partner experience while ensuring adherence to service levels, operational policies, and continuous improvement standards.

Application Deadline : December 16, 2025

Department : Partner Support Ops

Employment Type : Full Time

Location : KSA

Workplace type : Onsite

Reporting To : Sergei Piatkov

Key Responsibilities

• Team Leadership & Coaching

Lead, coach, and motivate a Partner Support team to consistently achieve KPIs (CSAT, FCR, Productivity, Adherence).

Manage daily workflows, escalations, and partner deliverables across multiple support channels.

Participate in QA monitoring and ensure action plans are executed.

Partner with Scoring, Finance, BD, and Product teams to resolve escalations and streamline partner journeys.

Skills, Knowledge & Expertise

Job Benefits

About Tabby

Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.

The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.

Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.

Apply Now

Our Hiring Process

#J-18808-Ljbffr