L2 Support Engineer - Web Applications

Join to apply for the

L2 Support Engineer - Web Applications

role at

DXC Technology

The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms. They serve as the escalation point for Level 1 support and work closely with development, QA, and infrastructure teams to ensure system stability and customer satisfaction.

Responsibilities

Issue Investigation & Resolution

Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications

Reproduce issues in test / staging environments to identify bugs or misconfigurations

Conduct detailed log analysis, SQL / database checks, and API validation

Classify and prioritize incidents based on severity and business impact

Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings

Collaborate with L1 and L3 teams during major incidents and post-incident reviews

Communicate with business users or clients to gather additional information when needed

Provide workarounds or solutions while permanent fixes are being developed

Maintain knowledge base and support documentation

Prepare scripts or SQL queries to validate data or resolve issues

Perform basic configuration changes or updates in non-production environments

Conduct release verification and smoke testing after deployments

Analyze recurring issues to suggest long-term fixes or enhancements

Provide feedback to development / QA teams to improve application stability and usability

Requirements Technical Skills

Strong understanding of various technologies (Java, .NET and Visual Basic)

Experience with web application architectures (e.g., client / server, REST APIs)

Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries

Exposure to version control (Git), CI / CD tools, and cloud platforms (AWS, Azure, GCP) is a plus

Soft Skills

Strong analytical and problem-solving skills

Excellent communication and documentation abilities

Ability to work independently and under pressure

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

Riyadh, Riyadh, Saudi Arabia 21 hours ago

#J-18808-Ljbffr