Technical Support Engineer

The Technical Support Engineer will provide expert technical assistance to clients, troubleshooting and resolving issues related to (product / services). The ideal candidate will have strong technical skills, problem-solving abilities, and the ability to communicate complex information to clients clearly. This role is perfect for an individual who enjoys technical problem-solving in a client-facing capacity. Location : Riyadh, KSA Responsibilities

Provide advanced troubleshooting and support to customers for (product / services). Resolve technical issues via phone, email, and remote access tools. Act as the primary point of contact for technical inquiries, ensuring clients receive timely and effective solutions. Accurately log customer issues and resolutions. Assist with product setup, installation, and configuration for customers. Guide clients on system usage, features, and best practices. Work closely with engineering and product teams to resolve complex issues and relay product feedback. Monitor client systems for potential issues and perform proactive system maintenance to avoid downtime. Key Requirements

3+ years of experience in technical support. Proficiency in troubleshooting hardware / software issues, operating systems, network configurations, and device setups. Experience with databases (MySQL, SQL Server, MongoDB) and cloud services (AWS, Azure, Google Cloud). Knowledge of networking protocols (TCP / IP, DNS, HTTP, VPN) and remote troubleshooting tools (TeamViewer, Remote Desktop). Strong communication skills and ability to explain technical concepts to non-technical clients. Experience with CRM software (e.g., Salesforce). Bachelor’s degree in Computer Science, Information Technology, or a related field.

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