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Technical Support Engineer

BYDRiyadh, Riyadh Region, Saudi Arabia

15 days ago

Job description

Location : Saudi Arabia — Riyadh, Jouf, Bisha, Dawadmi, Rabigh

Responsibilities

Customer Interface and Communication : Maintain effective communication with customers, promptly responding to inquiries about products and after-sales service to ensure customer satisfaction.
Manage the after-sales operations of energy storage sites, monitor, and optimize the performance of field operations.
Problem Solving and Coordination : Identify and assess on-site project issues, coordinate resources to resolve problems swiftly and efficiently.
Ensure Compliance with After-sales Terms : Ensure compliance with after-sales contract terms between the company and customers, improving service quality.
Project Evaluation and Support : Assist in evaluating after-sales contract terms for new projects, support the delivery and execution of new projects, and ensure smooth after-sales handover.
Customer Satisfaction Improvement : Increase overall customer satisfaction through regular follow-ups and continuous communication.

Qualifications

Education Requirements : Bachelor’s degree or above in Project Management, Electrical Engineering, Automation, Energy Management, or related fields.

Experience Requirements : At least 3 years of experience in project management or after-sales management, preferably with a background in energy storage or the power industry. Experience working in multinational and cross-cultural environments, with preference for those familiar with local energy storage and power markets.

Language Requirements : Working proficiency in English.

Skills Requirements : Strong project management skills, familiar with after-sales management processes and tools, capable of handling multiple projects simultaneously. Excellent communication skills, able to effectively coordinate between customers and internal teams. Strong problem-solving and conflict management skills, with the ability to make sound decisions under pressure.

Certification Requirements : SCE or other related certifications are preferred.

Other Requirements : Willingness to travel frequently and flexibility to adapt to various working environments.

Compensation and Benefits

Competitive salary and benefits package, including but not limited to : medical insurance, annual leave, and transportation and accommodation allowance. Opportunities for career development and regular training to support individual skill enhancement and professional growth.

Employment details

Seniority level : Not Applicable

Employment type : Full-time

Job function : Other

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Technical Support Engineer • Riyadh, Riyadh Region, Saudi Arabia