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Level 2 Support Engineer – Custom Applications

DXC TechnologyRiyadh, Riyadh Region, Saudi Arabia

25 days ago

Job description

Overview

Level 2 Support Engineer – Custom Applications at DXC Technology is a role focused on troubleshooting, diagnosing, and resolving issues related to web-based software platforms. This position serves as the escalation point for Level 1 support and collaborates with development, QA, and infrastructure teams to ensure system stability and customer satisfaction. Job location : onsite in Riyadh.

Job Summary

The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms. They serve as the escalation point for Level 1 support and work closely with development, QA, and infrastructure teams to ensure system stability and customer satisfaction.

Key Responsibilities

Issue Investigation and Resolution : handle escalated tickets from Level 1 support involving functional or technical issues in web applications
Reproduce issues in test and staging environments to identify bugs or misconfigurations
Conduct detailed log analysis, SQL / database checks, and API validation
Incident Management : classify and prioritize incidents based on severity and business impact; escalate unresolved issues to Level 3 with proper documentation and root cause findings; collaborate with L1 and L3 during major incidents and post incident reviews
User Support and Communication : gather information from business users or clients; provide workarounds or solutions; maintain knowledge base and support documentation
Technical Tasks : prepare scripts or SQL queries to validate data or resolve issues; perform basic configuration changes or updates in non-production environments; conduct release verification and smoke testing after deployments
Continuous Improvement : analyze recurring issues and provide feedback to development and QA teams to improve stability and usability

Technical Skills

Strong understanding of technologies Java, .net and visual basic

Experience with web application architectures e.g., client / server, REST APIs

Familiarity with databases MySQL, SQL Server, PostgreSQL, Oracle and ability to write basic queries

Exposure to version control Git, CI / CD tools, and cloud platforms AWS, Azure, GCP is a plus

Soft Skills

Strong analytical and problem solving skills

Excellent communication and documentation abilities

Ability to work independently and under pressure

Communication Slack, Microsoft Teams, Email

Code / CI Git, Jenkins, GitHub Actions

Employment details

Seniority level Entry level

Employment type Full-time

Job function Information Technology

Industries IT Services and IT Consulting

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Application Engineer • Riyadh, Riyadh Region, Saudi Arabia