Service Management (MIM) Engineer

Overview

Role Summary : Own L2-level operations for Service Management (MIM) within a highly regulated banking estate, ensuring availability, performance, security, audit readiness, and rapid recovery as per RTO / RPO.

Key Responsibilities

• Provide L2-level support for Service Management (MIM) in a mission-critical banking environment.
• Ensure compliance with PCI DSS, SWIFT, and local banking regulator requirements.
• Operate under ITIL processes (Incident / Change / Problem / Knowledge).
• Maintain high availability, performance, and security; participate in DR / BCP drills.
• Own complex incident troubleshooting and approved changes for the platform.
• Conduct root cause analysis for recurring incidents; implement permanent fixes.
• Tune configurations and schedule jobs to improve performance and reliability.
• Coordinate vendor TAC cases and firmware / patch planning; validate after-change health.

Required Tools & Technologies

Experience Requirements

Soft Skills & Banking Behaviours

Seniority level

Employment type

Job function

Industries

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