Senior Service Sales Engineer

Overview

The role holder is responsible for supporting the service sales operations including negotiating new contracts, ensuring contract renewal and implementing unit recovery strategies to grow the market share of Otis. The role holder shall carry out duties in accordance with the stipulated business policies and procedures. Core Responsibilities

Works under the guidance of the Manager – Service Sales to prepare the maintenance contracts, negotiate and finalize agreements with clients, based on established guidelines. Prepares estimates and issues quotations for additional repairs, upgradation of units and modernization. Liaises with clients to negotiate maintenance contract renewals, ensuring all potential client risks are addressed under the renewal terms. Ensures critical actions on all contracts including “SPL - special contracts” are captured to minimize Otis\'s contractual risk. Executes sales strategies to recover lost units and actively pursues clients to ensure unit recovery on favorable terms for Otis. Develops a strong relationship with clients by regularly engaging with key contacts and understanding their needs. Coordinates with the Aftermarket and Service Department to ensure that the terms and conditions of all maintenance / repair / modernization agreements are implemented. Assists the Finance Department with the timely collection of payments based on contracting agreements. Maintains and updates the maintenance contracts database in the MIS system and provides periodic reports from this and other relevant sources to show the latest status of all contract activity. Executes sales operations with strict compliance to the quality procedures & ISO policies of the company. Driving the SOS growth in recapture units. Increasing the market coverage. Establishes sales objectives by providing accurate forecast month over month with a clear objective of achieving the individual annual plan by developing annual sales quotas for regions and territories. Developing strategic relations with main Contractors, Consultants & Key Accounts. Exploring & hunting for new customers. Minimum Requirements

Bachelor’s degree in Engineering / Sales or equivalent. Minimum of 3 years of relevant experience with sales operations in a construction / engineering organization. Fluent written and spoken English essential, Arabic preferred. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry\'s largest Service portfolio. We are 69,000 people strong with engineers, digital technology experts, sales, and technicians, in more than 200 countries and territories. We are a diverse, global team with a legacy of innovation at the heart of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills you\'ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources to build leadership and capabilities in Sales, Field, Engineering and Major Projects. Our Employee Scholar Program sponsors colleagues to pursue degrees or certification programs. Today, our focus is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by three absolutes : Safety, Ethics, Quality. For information on environment, social and governance (ESG) at Otis, please read our policies. Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at Privacy Policy and Terms : Read the Policy and Terms on our site.

#J-18808-Ljbffr