Service Management (MIM) Engineer

Overview

Role Summary : Own L2-level operations for Service Management (MIM) within a highly regulated banking estate, ensuring availability, performance, security, audit readiness, and rapid recovery as per RTO / RPO. Key Responsibilities

Provide L2-level support for Service Management (MIM) in a mission-critical banking environment. Ensure compliance with PCI DSS, SWIFT, and local banking regulator requirements. Operate under ITIL processes (Incident / Change / Problem / Knowledge). Maintain high availability, performance, and security; participate in DR / BCP drills. Own complex incident troubleshooting and approved changes for the platform. Conduct root cause analysis for recurring incidents; implement permanent fixes. Tune configurations and schedule jobs to improve performance and reliability. Coordinate vendor TAC cases and firmware / patch planning; validate after-change health. Required Tools & Technologies

ITIL Foundation Experience Requirements

3–5 years in administration and change / incident ownership for the platform in banking. Soft Skills & Banking Behaviours

Clear communication with operations, security, audit, and business stakeholders. Evidence-driven troubleshooting; strong documentation and runbook hygiene. Ownership mindset with 24x7 support readiness and on-call rotation participation. Seniority level

Mid-Senior level Employment type

Contract Job function

Information Technology Industries

IT Services and IT Consulting

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