Manager, Aftersales Field Force B2B - KSA

Description At Nissan, we're not just building cars, we're revolutionizing mobility. We believe that every individual possesses a unique set of skills and passions that can be harnessed to drive innovation and shape the future of the automotive industry. Our global impact is fueled by dedicated minds, crafting and delivering innovation since 1933. For over 90 years, our core belief in doing what others don't, has driven innovation and excitement for our customers, shaping Nissan into the business it is today. We are not just a company - we're a movement, pushing boundaries and embracing the spirit of "Defy Ordinary".

We are now looking for a Manager, Aftersales Field Force B2B to join Nissan in Saudi Arabia, who will play a crucial role in supporting the achievement of Nissan's Aftersales Objectives in KSA and is required to work closely with several stakeholders within the Nissan organization as well as its Dealer partners in KSA.

Lead Nissan aftersales business growth in all verticals (Fleet & Government, IRF and Commodities, etc) in all assigned dealers

Consult and support Nissan Dealers in adopting plans to maximize customer satisfaction, revenues, and profits through fleet and IRF channel.

Ensure customer satisfaction and the achievement of the main KPIs (Sales and Customer Satisfaction)

Be the main source of competitive information in the assigned markets through extensive GEMBA (field) visits to Dealers locations, competitor aftersales facilities, IRF, fleet and government customers.

Achieve assigned channel sales objectives (parts, oil, battery, accessories, others).

Focus on service KPIs for assigned Dealer (Customer Satisfaction, Fleet Service Retention, Parts / CPRO, P / UIO Fleet).

Support the implementation of the yearly Business Plan BP with NSCs and follow up the progress on all elements.

Support the development and implementation of targeted effective aftersales incentive programs.

Support Dealer to improve fleet and government aftersales revenues along with Retention.

Plan and hold dealer periodic visits to ensure actions implementation and business operations.

Hold periodic (monthly and quarterly) review meetings with dealers to discuss business performance and set of actions - if needed.

Project Execution

Coordinate the implementation and on-ground execution of the Projects with all stakeholders, internally and externally

On time completion

Right level of quality

Data & CRM

Set and implement initiatives to ensure availability, accuracy, and accessibility of Service database in Salesforce in coordination with relevant stakeholders

Database completeness and accuracy

The job requires effective relationships with

NKSA Aftersales, CX, Sales and Marketing teams

KSA dealerships’ aftersales management and team

The job requires to secure relevant functional involvement, input and cross-functional alignment on projects as needed.

Service Retention : Fleet Service Retention

Parts Sales Revenue : Gross sales & channel sales (P / CPRO and P / UIO) through Fleet and IRF channel

Accessory & Commodity Sales : NGMO, Batteries and VA sales – Fleet and IRF.

Special Projects : Deliverables

Qualifications

Bachelor’s degree in engineering, sales, marketing or Equivalent.

At least 8 years work experience in automotive aftersales business in the GCC / ME :

Track record of success in managing aftersales operation

Automotive Aftersales Business and Operations Management (Service & Parts)

KSA Market and B2B / B2C customer mindset experience

Customer Satisfaction

PDCA Management

Automotive Technical Knowledge

Confident using MS Office (mainly Excel and PowerPoint)

Excellent communication skills in English and Arabic required

At Nissan, we believe that the differences among us - differences in race, gender, age, mindset, religion, people with disabilities and much more - make us stronger and equip us to better serve our customers and communities. We are committed to creating positive change that ensures transparency and inclusivity throughout the career journey, in order to build teams that create a sense of belonging for all members.

Saudi Arabia

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