Field Innovation Manager Jeddah,Makkah,Saudi Arabia + 1 more Service Delivery Posted a day ago

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• Primary country and city :
• Saudi Arabia (SA) || Riyadh
• Req ID :
• About this opportunity :
• In our quest to empower our delivery workforce and promote efficiency, Ericsson is seeking an individual to join us in the role of Field Innovation Manager. This position will entail developing and implementing delivery models, frameworks and methodologies within the Service Delivery department, with a goal of creating an environment conducive to global efficiency and profitable growth.
• What you will do :
• Innovation in giving ideas / solutions for better efficiency in rollout.
• Work closely with field delivery to read and get problems clearly.
• Manage and support the Service Delivery team, fostering a conducive work environment.
• Develop and implement new business strategies as well as identify growth opportunities through add-on-sales.
• Conduct performance management, ensuring the adequacy of our quality management framework and monitoring key data trends.
• Oversee competence management by enabling competence build-up through career paths, training, education, and certification.
• Strict adherence to compliance guidelines including group directives, legal and financial directives, frameworks, processes, tools, data security and privacy, as well as global and local environmental and occupational health and safety regulations (E+OHS).
• What you will bring :
• 7+ years of experience
• Change and improvement management.
• Audit and assessment.
• Risk management.
• Process management.
• Negotiation skills.
• Performance management DGS.
• Problem solving.
• Management of service delivery framework.
• Knowledge sharing and Collaboration Skills.
• Data analytics.
• Financial acumen.
• Machine learning concepts.
• Skills taxonomy management.
• AI concepts.
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