About the Role
Number of Positions : 2
Responsibilities
- Provide L2-level support for MF Storage (DASD + Tape) in a mission-critical banking environment.
- Ensure compliance with PCI DSS, SWIFT, and local banking regulator requirements.
- Operate under ITIL processes (Incident / Change / Problem / Knowledge).
- Maintain high availability, performance, and security; participate in DR / BCP drills.
- Own complex incident troubleshooting and approved changes for the platform.
- Conduct root cause analysis for recurring incidents; implement permanent fixes.
- Tune configurations and schedule jobs to improve performance and reliability.
- Coordinate vendor TAC cases and firmware / patch planning; validate after-change health.
Required Tools & Technologies
IBM z / OS, DFSMS, DFSMShsm, ICKDSF, OAM for tapeMainframe storage monitors / reporters; tape library roboticsJES2 / 3 job management; SMF / RMF performance reportsChange control with JCL / REXX utilitiesIBM z / OS & Storage certificationsITIL FoundationExperience Requirements
3–5 years in administration and change / incident ownership for the platform in banking.Soft Skills & Banking Behaviours
Clear communication with operations, security, audit, and business stakeholders.Evidence-driven troubleshooting; strong documentation and runbook hygiene.Ownership mindset with 24x7 support readiness and on-call rotation participation.Seniority level
Mid-Senior levelEmployment type
ContractJob function
Information TechnologyIndustries
IT Services and IT ConsultingLocation : Riyadh, Saudi Arabia
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