GRC L2 IMS Engineer – Banking Operations

Overview

GRC L2 IMS Engineer – Banking Operations Key Responsibilities

Provide L2-level support for GRC in a mission-critical banking environment. Own L2-level operations for GRC within a highly regulated banking estate, ensuring availability, performance, security, audit readiness, and rapid recovery as per RTO / RPO. Operate under ITIL processes (Incident / Change / Problem / Knowledge). Maintain high availability, performance, and security; participate in DR / BCP drills. Own complex incident troubleshooting and approved changes for the platform. Conduct root cause analysis for recurring incidents; implement permanent fixes. Tune configurations and schedule jobs to improve performance and reliability. Coordinate vendor TAC cases and firmware / patch planning; validate after-change health. Required Tools & Technologies

ITIL Foundation Experience Requirements

3–5 years in administration and change / incident ownership for the platform in banking. Soft Skills & Banking Behaviors

Clear communication with operations, security, audit, and business stakeholders. Evidence-driven troubleshooting; strong documentation and runbook hygiene. Ownership mindset with 24x7 support readiness and on-call rotation participation. Why Us

We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees. Our company is extremely diverse with 165 nationalities represented. We offer the opportunity to work with colleagues across the globe. We offer a virtual-first work environment, promoting a good work-life integration and real flexibility. We offer comprehensive benefits for all employees. We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect. Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, Aboriginal and Torres Strait Islander people or any other protected classification, in accordance with federal, state, and / or local law Seniority level

Mid-Senior level Employment type

Full-time Job function

Business Development Industries : IT Services and IT Consulting and Banking

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