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Level 3 Support Engineer-(Sr Developer.Net )enterprise systems-loyalty platform

InnovationTeamRiyadh, Riyadh Region, Saudi Arabia

30+ days ago

Job description

Level 3 Support Engineer - (Sr Developer .Net) Enterprise Systems - Loyalty Platform

We are seeking an experienced and highly skilled Level 3 Support Engineer to join our team, focusing on supporting and troubleshooting our enterprise loyalty platform.

Responsibilities :

Resolve complex technical issues by applying structured troubleshooting methods.
Take ownership of escalated issues from Level 1 and 2 support teams, ensuring prompt resolution.
Collaborate with developers and engineers to identify root causes and implement system fixes.
Perform advanced configurations and updates for optimal system performance.
Analyze recurring issues to identify root causes and provide long-term solutions.
Provide high-level support to business and operations teams with clear guidance.
Create and maintain technical documentation on system configurations, integrations, and troubleshooting procedures.

Requirements :

Minimum 3 years of experience in technical support, preferably in enterprise systems or loyalty platforms.

Proficiency in system administration, troubleshooting applications, APIs, and databases.

Strong analytical skills for diagnosing complex issues.

Experience with monitoring tools like Graylog, Elastic Search for log analysis.

Knowledge of analyzing system logs and configurations in XML and JSON formats.

Basic knowledge of Microsoft SQL Server and debugging SQL queries.

Understanding of applications built with C# .NET Core / .NET Framework and React.js.

Excellent communication skills.

Desirable : Basic knowledge of loyalty programs, rewards, and promotions.

Bachelor's degree in Computer Science, IT, or related field.

Additional Details :

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Other

Industries : IT Services and IT Consulting

This job posting is active. Apply now to join our team in Riyadh, Saudi Arabia.

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Enterprise • Riyadh, Riyadh Region, Saudi Arabia

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