Director of Retail Operations

We are a leading multinational retailer based on GCC. We are looking for an experienced Director of Retail Operations to organize and oversee the operations of our stores. You will assume responsibility for the company’s overall success by setting targets, supervising managers, and ensuring that they are attained. The Operations Director is expected to execute company strategies by maximizing store profitability. You will have control over store expenses, protect company assets, and manage overall store standards and processes for customer service excellence, merchandising and inventory management, retail operations, and ensure that team participation is consistent and well managed. Effective operations directors are skilled in managing diverse operations. They have a strategic mindset and are excellent leaders. Excellent financial and operational planning abilities are essential for this role. The goal is to ensure that our company meets and exceeds the expectations of business development and efficiency.

Responsibilities

• Provides leadership to the team and oversees retail activities. Hires, trains, and oversees management team performance.
• Full P / L responsibility.
• Sets objectives for retail teams to ensure a high standard of service provided in the store.
• Ensures structure is provided for the retail teams in KPIs, policies and procedures, trading feedback processes, trading calendars, and controlling retail costs.
• Reviews and analyzes sales and operational records and reports; uses data to project sales, determines profitability and targets, and identifies potential new markets.
• Prepares and implements the county budget; monitors and approves expenses.
• Collaborates with managers to develop sales goals for each location, monitors progress toward those goals and develops strategies to attract and retain customers.
• Develops marketing programs and promotions to increase sales and / or introduce new products.
• Identifies opportunities for improvement; designs and implements training, strategies, policies, goals, and other resources to maximize productivity and morale.
• Schedules and directs regular sales meetings and events to share information, set and revise goals, and increase morale.
• Oversees warehouse operations in conjunction with the Supply Chain Manager.
• Manages inventory by monitoring inventory levels and planning stock supply to ensure the availability of the full line of products.
• Maintains knowledge of the market, competition, and best practices and trends in sales techniques and strategies.
• Conducts performance evaluations that are timely and constructive. Handles discipline and termination of employees in accordance with company policy and labor law.
• Performs other duties as assigned.

Requirements

Seniority level

Employment type

Industries

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