Operations Manager - Accounting

Alaan is the Middle East’s first AI-powered spend management platform, built to help businesses save time and money.

Our all-in-one solution combines smart corporate cards, real-time expense tracking, AI-powered automation, seamless accounting integrations, and deep financial insights- designed to simplify finance operations and maximize control over company spend.

Founded in 2022, Alaan is already the trusted partner of over 1,300 leading businesses across the UAE, including G42, Careem, McDonald’s, Tabby, Al Barari, Rove Hotels, Rivoli, and CarSwitch. Together, our customers have saved over AED 100 million with Alaan.

In just three years, Alaan has become the #1 expense management platform in the Middle East- and we’ve done it while becoming profitable.

Backed by Y Combinator and top global investors- including founders and executives of leading startups- Alaan is built by a world-class team from McKinsey, BCG, Goldman Sachs, Barclays, Zomato, Careem, Rippling, and other high-growth companies.

We’re not just building software. We’re reimagining how finance works for modern businesses across the region.

About the role

As an Operations Manager - Accounting at Alaan, you will be a go-to expert for all customer-facing accounting-related issues and queries. You’ll work cross-functionally with customer success, customer support, product, and engineering teams to guide integration best practices, troubleshoot accounting issues, enhance our product, and strengthen internal tools and processes. If you enjoy applying your accounting knowledge to solve operational challenges, you\'ll thrive in this role.

What you\'ll do

• Delight our customers with your knowledge of setup, troubleshooting, and optimization of accounting systems
• Educate customers on best practices in reconciliation, chart of accounts mapping, journal entries, and financial reporting workflows
• Empower the customer support team to handle basic accounting issues confidently by maintaining internal documentation and training resources
• Build tools, playbooks, and processes to streamline support for accounting and finance-related queries
• Act as an escalation point for complex or high-impact accounting issues
• Work closely with the product team to design, test and roll-out accounting features, ensuring they meet customer expectations and real-world accounting standards
• Collaborate with engineering to debug technical issues that affect accounting logic, data accuracy, or sync reliability
• Advocate for improvements to accounting-related user experience based on customer feedback and support trends

What we are looking for

What\'s in it for you

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