Client Relations Associate (Business Setup)

Client Relations Associate (Business Setup)

Client Relations Associate (Business Setup)

3 weeks ago Be among the first 25 applicants AstroLabs is the Gulf’s leading business expansion platform, helping high-growth companies establish and grow in Saudi Arabia and the UAE. We provide end-to-end solutions, including business setup, entity management, compliance, and ongoing operational support, to enable seamless market entry and foster sustainable business growth.

With over 1,700 companies already established and 200+ clients being supported on an ongoing basis in Saudi Arabia, our business setup and post-setup operations are critical to delivering an exceptional customer experience and expanding our client portfolio.

Who You Are

Roles And Responsibilities

Client Management

Act as the main point of contact for clients, ensuring a smooth and professional expansion journey. Provide world-class customer service, offering clear, consistent, and proactive communication. Track client progress, perform regular follow-ups, and address issues swiftly to maintain high satisfaction levels. Schedule and facilitate General Managers’ (GMs) visits to Riyadh for visa-related activities. Support corporate bank account opening by acting as the liaison between GMs and banks. Issue Iqamas for GMs and assist with compliance-related activities. Offer timely and relevant advice to managers and clients regarding changes in ministry regulations and processes. Promote AstroLabs' other business growth services, including HR, PRO, and GRO services, to support client operations post-setup. Build and maintain strong relationships with key service providers (banks, health insurance brokers, travel agencies, etc.) to enhance service delivery.

On-ground Operations

Accompany GMs to government entities such as the Ministry of Commerce (MoC), Ministry of Labor (MoL), Ministry of Investment (MISA), and Chamber of Commerce (CoC). Guide GMs through medical testing processes and assist with selecting health insurance plans. Provide live, on-the-ground support during critical steps of the setup process, ensuring timely completion of all activities. Build strong relationships with relevant stakeholders and partners. Investigate and prepare documentation on new government processes, offering timely updates to clients and internal teams. Follow up with relevant stakeholders and partners if needed to ensure a smooth client expansion journey.

Operations & Compliance

Issuing company incorporation documents, including MISA, AoA and CR. Register companies with key government portals, including GOSI, MoL, National Address, Qiwa, and Mudad. Manage and update government portals on behalf of clients, ensuring compliance and accuracy in all submissions. Handle document notarization and attestation at MoFA, SBC, and MoJ. Conduct frequent visits to the Ministry of Labor to submit client documents and follow up on pending approvals. Monitor and report on ministry updates that may impact company setup and compliance requirements. Tracking and reporting progress on a daily basis.

Product Development & Continuous Improvement

Continuously identify new services and value-added offerings that can enhance the client experience at AstroLabs. Investigate and document process updates from ministries, ensuring internal teams are always informed. Propose operational improvements to streamline the setup process and improve service efficiency.

Job requirements

2-3 years of experience in a client facing role. Holds a Saudi Driver’s license and has a personal car. Exceptional communication skills in English and Arabic. Ability to manage multiple priorities with a client-first mindset. A deep understanding of client needs and the Saudi business setup process. Strong organizational skills with the ability to adapt to dynamic workflows. A collaborative team player who thrives in a fast-paced, high-growth environment.

Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

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