Tamayyaz– Front Office Agent – Saudis Only

Company Description

“Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.”

Position Summary

The Front Office Agent is the first point of contact for guests, responsible for providing a warm welcome and ensuring an exceptional guest experience. The role includes handling check-in and check-out procedures, managing reservations, responding to guest inquiries, and coordinating with other departments to ensure guest satisfaction.

Key Responsibilities

• Greet and welcome guests in a professional and friendly manner.
• Perform check-in and check-out procedures efficiently.
• Handle reservations, modifications, and cancellations accurately.
• Answer phone calls and respond to guest inquiries professionally.
• Coordinate with Housekeeping, Reservations, and other departments to meet guest needs.
• Manage guest complaints and escalate when necessary.
• Ensure compliance with Accor service standards.

Qualifications & Skills

Additional Information

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