Customer Service Agents for Government Relations (Saudi Nationals Only)

Overview

Customer Service Agents for Government Relations (Saudi Nationals Only) role at Trendyol Group. This position focuses on managing escalated complaints and ensuring regulatory compliance in the Kingdom of Saudi Arabia (KSA). Responsibilities

Periodically reviewing local complaint management processes to identify pain points Directly involved in complaint management processes in cases requiring further investigation by Trendyol internal teams Contributing to flow improvement projects in ticketing systems Periodically reporting local backoffice teams' operational and success KPIs and creating alarms to relevant teams when needed Supporting the point of contact for Ministry / local government generated complaints, including responding, providing solutions, and follow-up Expected Qualifications

Experience in retail and e-commerce law, government escalations and regulatory compliance in the KSA In-depth knowledge and experience with e-commerce law, contractual law, law of obligations, commercial law, advertising law, payment regulations, consumer law, IP law, data protection in KSA law Strong Arabic language written and verbal communication skills Ability to work in a fast-paced and ever-changing environment Analytical thinking and problem-solving abilities, teamwork Capable of multitasking, ability to manage stress and meet strict deadlines Excellent research and follow-up abilities Solid skills using MS Office tools What We Offer

Personalised training allowance and learning opportunities :

Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year. Responsibility from day one :

Take full ownership from the start in a culture where every voice is heard and valued. A diverse, international team :

Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment. Opportunities to grow with the best :

Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring. Meaningful connections beyond tasks :

Be part of team rituals, events, and social activities that help us stay connected and inspired. Take the Next Step

If this role excites you, apply today; we look forward to taking the next step with you. Want to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work. Seniority level

Associate Employment type

Full-time Job function

Customer Service Industries : Retail and Technology, Information and Internet

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