PQ / PD Field Service Engineer

Overview

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Join to apply for the PQ / PD Field Service Engineer role at Eaton .

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Want to make a real impact on the environment with a global company that is leading the way? Join us in creating energy-efficient solutions that drive meaningful change. We are not only a power management company; we are a team committed to sustainability, diversity, and innovation. Together, we turn ideas into action, and we Make What Matters Work .

We are looking for a Field Service Engineer to work on PD products like Switch gears, Electrical Panels, MV units, etc., and to work as a Field Service Engineer on PQ products like UPS units (1-phase and 3-phase).

Responsibilities

• Installation and commissioning of LV / MV switchgears, transformers, and UPS at customer sites
• Provide optimum service support for customers through phone, personal visits, etc.
• Generate service reports for customers after site visits
• Develop service-related trainings for field staff as well as customers
• Perform service activities according to company policies and safety standards
• Develop documentation for service-related issues and resolutions
• Investigate and troubleshoot product service issues
• Identify problems and record solutions for reference purposes
• Educate customer representatives about product usage and maintenance
• Stay updated on industry standards and technical service knowledge
• Address customer inquiries in a timely manner
• Coordinate with various teams to fix product issues
• Inform management on product service issues as observed through interaction with clients

Qualifications

Skills

What We Offer

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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