Commercial Refrigeration Sales Engineer

Daikin Middle East & Africa (DAME) is a subsidiary of Daikin Industries Limited, a Japanese outstanding company and worldwide the biggest developer, producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and cooling technology.

DAME is Daikin’s Middle East and Africa regional HQ. The regional has headquarter in Dubai and other offices in Abu Dhabi, Cairo (Egypt), Riyadh (Saudi Arabia), Jeddah (Saudi Arabia), Qatar as well as 2 production plants, and 2 sales subsidiaries and offices and a whole network of independent distributors and dealers across the MEA region.

Job Responsibilities

Provide Commercial Refrigeration Product sales to Customers in Jeddah, Saudi Arabia

Provide Commercial Refrigeration Turnkey Solution sales to Customers in Jeddah, Saudi Arabia

Spot the Commercial Refrigeration projects in Jeddah and convert them to orders and revenue through support from CS, KA and Service / Equipment Sales Team

To achieve the above perform the following :

Understand and manage customer expectations on Commercial Refrigeration requirements keeping in mind Promptness Reliability and Kindness which is the fundamental to DAIKIN.

Develop Commercial refrigeration dealers in Jeddah as agreed plan and KPI’s

Promote Daikin CR products from AHT, Zanotti and AHT in addition to 3rd party equipment’s to ensure sales targets are achieved.

Become the focal point of contact for all sales team members in Jeddah region regarding the Commercial Refrigeration products.

Convert every lead into opportunities from customers or other sales branch team members.

Order management and delivery in DKSA promptly and reliably keeping in mind Customer satisfaction.

Process customer orders in CRM on time and improve customer satisfaction.

Participate in review meetings and take note of any challenges on Commercial Refrigeration to take necessary actions.

Achieve monthly and yearly Commercial Refrigeration billing and profit margin target for Western Region.

Achieve Customer Satisfaction by responding to customers as per KPI guidelines.

Prepare Monthly Reports on Commercial Refrigeration Performance adhering to deadlines

Analyzing the business billing and invoice submission each month on all aspects and follow up with customers for payment

Act as a custodian of customer satisfaction.

Report on open orders, order booking for customers with evaluation.

Close coordination with operation and execution team to achieve the billing target of Commercial refrigeration.

Invoice Submission – prepare and submit LC / CAD / SBLC etc. docs to finance for payment collection

Job Requirements Experience & Knowledge

Knowledge of commercial Refrigeration business and customers in Jeddah.

Customer Management

Excellent understanding of Engineering and cost estimations.

Excellent networking and time management skills

Minimum 5 Years of experience

Customer Management

Driving license

Education

Bachelor of Science / Engineering Graduate Degree / Marketing

Skills

Proficiency in English (both verbal & written).

Strong analytical skills

Ability to plan and lead meetings and negotiation skills.

Proficient working knowledge of Excel, Power Point, and other Microsoft Office applications

Preferred

Experience with manufacturer of commercial refrigeration, contracting knowledge is an advantage

KPIs

Develop sales report with best reports quality

Develop new sales channels and customer list

keep customers satisfied and engaged with Daikin Saudi as loyal customers

Coordinate with KA / BD / CS team in order to achieve the best results for company

Help and contribute AMC & OMC with service (add to you contract) or separate

promote and support Daikin HVAC business

report to top management about any service failures with customers

support marketing activities and customer engagement

Geographic coverage and follow up leads from management

Daikin Middle East & Africa FZE is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12 000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People.

Good climate starts with people Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.

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