Service Management Expert

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Service Management Expert

role at

Dicetek LLC . The role holder is responsible for the day-to-day administration of the Service Management processes, ensuring adherence to agreed processes, identifying unassigned workload, and routine reporting on key performance indicators. The duties must be carried out in accordance with business policies and procedures. Knowledge and Experience

5 years working within a Service Management function 3 to 5 years of relevant practical experience with Information Technology Infrastructure Library (ITIL) version 4 3 to 5 years managing Incidents 3 to 5 years overseeing Technical Change Management >

3 years of process improvement experience Native Arabic Speaker Fluent in verbal and written English Seniority level

Not Applicable Employment type

Contract Job function

Management and Manufacturing Industries

IT Services and IT Consulting

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