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Credit Control & Outbound Manager
Red Bull MOBILE Saudi offered by FNTRiyadh, Riyadh Region, Saudi Arabia18 منذ أيام
الوصف الوظيفيEnsure adherence to internal policies and regulatory standards Conduct audits and recommend process improvements Bachelor’s degree in Finance, Business Administration, or related field 7+ years of experience in credit control or collections, with 3+ years in a leadership role Proven expertise in credit risk management and outbound operations Strong leadership and negotiation skills Telecom and CRM system experience is a plus
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We’re looking for a driven and experienced Credit Control & Outbound Manager to join our Customer Care leadership team. This is a pivotal role responsible for managing credit operations and leading outbound customer engagement strategies — directly supporting revenue growth, reducing bad debt, and enhancing the overall customer experience.
Key Responsibilities
- Develop and enforce credit control policies and procedures
- Monitor overdue payments and lead collection efforts
- Analyze customer credit data and assess credit limits
- Collaborate with Finance and Sales to resolve billing disputes
- Prepare reports on delinquency trends and recovery performance
- Drive strategies to minimize bad debt and improve cash flow
- Lead the outbound customer care team
- Manage campaigns for collections, promotions, and service updates
- Track performance metrics and KPIs
- Train and develop outbound staff
- Optimize processes using CRM and outbound tools
Compliance & Governance
Qualifications & Experience
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